Thanks for shopping at urhospitable.com
If you are not entirely satisfied with your purchase, we're here to help.
We ship all orders in 24-48 hours. Shipping times vary on location. All packages are shipping from our warehouse in Indiana, USA. Please expect 3-5 business days for delivery in addition to the processing time.
Due to national pandemic COVID-19, some shipping delays are out of our control. Please anticipate some delays as we are working to ensure our suppliers and employees are safe and following new government-mandated health guidelines.
Once your package has shipped, you will receive tracking information via email.
Please contact us should you have issues with your tracking.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds & Exchanges
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Please contact us directly to see if your item is eligible for an exchange.